Who We Help

At playsthatwork, we partner with clients across a wide range of industries, all with the goal of enhancing human connection and interactions.

Our simulations are versatile and adaptable, designed to support individuals whether they engage directly with clients, manage internal teams, or collaborate across departments.

“Connection is the energy that is created between people when they feel seen, heard, and valued; when they can give and receive without judgment.” – Brené Brown

The People We Support: Developing Skills Across All Areas

We understand that simulating real-world experiences is crucial to our work. While much of our engagements focus on learning and development, others are designed to assess skills in real time, helping clients evaluate how employees, students, or external participants navigate situations and make decisions. We also support hiring processes, using simulations to help clients observe how potential candidates respond to realistic workplace scenarios and identify the best fit for the role. These are just a few ways organizations use simulation-based learning and evaluation. The possibilities are endless.

Below are some of the areas where our clients have sought our expertise and how we’ve been able to help:

Leadership and Management Development

Who: Executives, Managers – From New Managers to Seasoned Leaders

How We Help: Enhance core leadership skills in performance coaching, developmental coaching, strategic influence, and decision-making. Our simulations help leaders lead teams more effectively, deepen self-awareness and coaching capabilities, and strengthen team capacity, empowering leaders to address challenges and inspire positive change.

Coach for Performance and Growth: Lead open, impactful coaching conversations and deliver feedback that builds accountability and supports development. Apply your organization’s coaching frameworks (e.g., GROW, SBI).
Inspire and Motivate Others: Build trust and elevate performance by listening actively, asking powerful questions, and demonstrating empathy. Help teams grow more self-sufficient through meaningful dialogue.
Think Strategically and Demonstrate Credibility: Communicate with clarity to inspire peers, align teams, and influence effectively. Build credibility by focusing on the big picture, connecting actions to business goals, and demonstrating leadership readiness.
Manage Up, Down, and Across: Navigate relationships with senior leaders, peers, and cross-functional teams to gain alignment, manage expectations, and move initiatives forward.
Prioritize and Focus on What Matters: Strengthen decision-making agility, stay grounded under pressure, and focus on actions that move people and goals forward, even with competing demands.

Sales and Customer Service Excellence

Who: Sales Teams, Financial Professionals, Wholesalers, Pharmaceutical Reps, Customer Support Reps

How We Help: Elevate sales and customer service skills in building lasting client relationships, managing challenging interactions, and improving client engagement and retention. Our simulations help client-facing professionals better uncover client needs, build self-awareness and emotional intelligence, and navigate difficult conversations with greater confidence.

Create Meaningful Client Relationships: Establish trust and connection from the first conversation by asking powerful questions, engaging with genuine curiosity, and listening actively. Foster lasting partnerships through purposeful dialogue.
Confidently Communicate Solutions: Articulate messages with clarity and purpose, aligning personalized value propositions with each client’s priorities to effectively inform and inspire action.
Navigate Challenges with Empathy and Integrity: Respond to concerns and objections with professionalism and care. Use emotional intelligence to de-escalate tension, repair trust, and turn difficult moments into opportunities for renewed connection.
Close the Deal: Apply consultative techniques to advance opportunities with transparency. Deliver real value, ensuring clients make informed decisions based on their needs.
Connect Powerfully in Any Setting: Whether virtual or in person, develop the presence, adaptability, and communication finesse needed to build rapport and credibility across every client touchpoint.

Talent Scouting & Candidate Readiness

Who: HR Professionals, Hiring Managers, Recruitment Teams

How We Help: Strengthen your hiring process by improving how interviews are conducted, questions are asked, and interviewee responses are evaluated. Our simulations help hiring professionals develop structured, consistent, and equitable interviewing skills, leading to stronger, more confident hiring decisions and better long-term fit.

Who Else: External Candidates – Potential New Hires

How We Help: Move beyond résumés and conventional interviews with performance-based simulations that reveal how candidates communicate, collaborate, and problem-solve in realistic workplace scenarios. Our simulations provide deeper insight into job readiness, role alignment, and organizational fit, helping you make informed hiring decisions.

Strengthen Interviewing Capabilities: Equip hiring teams to ask thoughtful, behaviour-based questions, probe effectively, and evaluate responses using structured frameworks like STAR, ensuring fairness and consistency.
Identify Top Talent: Observe candidates in realistic scenarios that unveil capabilities such as decision-making under pressure and stakeholder influence. Gather insights beyond what a résumé can.
Improve Cultural Fit and Role Alignment: Gain insight into how candidates align with team dynamics and organizational values, ensuring a stronger fit, smoother integration, and greater long-term success.
Reduce Bias and Increase Equity: Standardize the evaluation process with skill-based techniques to minimize unconscious biases and give every candidate an equal opportunity to demonstrate their potential.
Minimize Risk and Build Consensus: Provide hiring panels with shared, observable data to enable more aligned, confident decisions that result in better hires, fewer mismatches, and stronger retention.

Train-the-Trainer & Consult with Confidence

Who: Coaches, Trainers, Facilitators

How We Help: Augment your learning team’s ability to coach effectively, lead impactful workshops, and support ongoing development. Our simulations help coaches and trainers build the confidence, presence, and flexibility to deliver engaging learning experiences, whether for individuals or diverse groups, that enhance skills and drive progress across your organization.

Who Else: Consultants – Internal and External

How We Help: Help consultants sharpen how they engage with clients, uncover organizational pain points, and influence key decision-makers. Our simulations strengthen their ability to ask strategic questions, present tailored solutions, and navigate resistance, building their ability to earn buy-in and confidently drive proposed initiatives forward.

Coach with Confidence: Lead focused coaching conversations that encourage self-reflection, support behaviour change, and build personal ownership, helping individuals stay accountable to their development goals.
Facilitate with Flexibility and Clarity: Adapt delivery styles to different group dynamics and learning needs. Share relevant content in ways that engage participants and support meaningful learning.
Deliver Feedback that Builds Trust: Provide direct, respectful feedback grounded in observable behaviour. Strengthen the ability to motivate growth, reinforce expectations, and cultivate psychological safety.
Lead Influential Consulting Conversations: Ask powerful questions to uncover client needs, surface concerns, and discover what matters most. Build trust, align on priorities, and set the stage to present solutions that resonate.
Influence Stakeholders and Drive Alignment: Gain buy-in by connecting recommendations to stakeholder priorities, navigating resistance constructively, and demonstrating added-value in ways that move initiatives forward.

Executive and Board Governance

Who: C-Suite Leaders, Board Directors, Advisory Committees

How We Help: Reinforce governance effectiveness through high-impact simulations that support strategic oversight, elevate decision-making, and enhance alignment between executive teams and boards. Our simulations help leaders navigate complex dynamics and engage in critical conversations that shape organizational direction.

Enhance Constructive Dialogue: Build the ability to challenge assumptions, ask better questions, and engage in difficult discussions respectfully and productively.
Sharpen Strategic Oversight: Practise high-stakes decision-making while considering risk, ethics, and long-term impact, and examining how judgment, assumptions, and power dynamics influence outcomes.
Improve Board-Executive Alignment: Clarify roles, surface shared priorities, and strengthen trust and communication across leadership levels.
Elevate Succession and Transition Planning: Explore leadership readiness and navigate executive or board changes with confidence.
Model Inclusive, Transparent Leadership: Create space to examine governance culture, surface blind spots, and reinforce equitable, accountable leadership practices.

Change Management and Organizational Transformation

Who: Organizations and Teams Navigating Significant Changes

How We Help: Facilitate smooth transitions by focusing on the human dynamics that determine whether transformation truly takes hold. Our simulations help internal leaders and their teams build awareness, confidence, and the behaviours needed to navigate change and move forward together.

Support Successful Transitions: Help leaders and teams make sense of change, align around new priorities, and move forward with clarity, ownership, and momentum.
Address Resistance and Tension: Create space for honest dialogue about uncertainty and pushback, strengthening trust and enabling productive conversations when stakes are high.
Strengthen Change Leadership Behaviours: Allow leaders to refine how they communicate direction, hold steady under pressure, and lead through ambiguity.
Build Team Resilience: Develop the capacity to stay engaged, adaptable, and effective during disruption and ongoing change.
Reinforce Inclusive Behaviors: Embed everyday behaviours that value diverse perspectives, strengthen working relationships, and support sustainable change.

Contact Us

Each session is meticulously designed to meet your organization’s unique needs. When your people grow, your organization grows. Let’s start the conversation.

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