Angry Patients
The Learning Need: Dealing with difficult patient behaviours
When patients or family members lose their grip on reality, dealing with them can be difficult and stressful, especially when we, ourselves, are stressed.
Emerging explores the stories of three patients and their families – Lorette, who is attending the Emergency Department with a sick child, Nancy, who is using the Emergency Dept. as a way to get surgery that could have been scheduled and April, who is a diabetic on a pub crawl. Each of these patients bring a special something that is sure to trigger the most accepting of care givers.
Participants are called to face their assumptions and conclusions about people who may be using the health system. More importantly, participants are challenged by patients who are in their faces with accusations of racial, ethnic and cultural biases. Participants learn to face their own coping strategies and learn about other choices they might find more productive.
Getting our people into their stories with their learning is the only way to get
our learners into practical application. Simulation is the bridge to
transferring this learning back to the workplace.
~ Deborah Mercer Dennie
Director, Education, Quality Support & Risk Management
Humber River Regional Hospital, Toronto